As a Veeve host, we ask that you honour bookings once they have been confirmed. If you do need to cancel, the penalty will usually be lower the more notice we receive.
If you need to cancel or think you may need to, contact your Account Manager as soon as possible or email hosts@veeve.com.
Avoiding Cancellations
We prioritise honouring bookings and can assist with:
-
Extra home preparation support
-
Help with contractors or repairs
-
Arranging for you to stay in another Veeve home
These services will be charged to you but cost less than losing the booking income and paying a cancellation fee.
When No Cancellation Fee Applies
If you must cancel due to force majeure, no cancellation fee will be charged. Valid reasons include:
-
Your property is uninhabitable due to unforeseen circumstances and cannot be repaired in time.
-
Bereavement or serious illness in your household or close family.
-
Government restrictions preventing you from making your home available.
Proof may be required, and while we won’t charge a fee, guests may still seek compensation.
Why Cancellations Matter
We have a strict policy to ensure reliability and maintain guest trust. Cancellations cause:
-
Guest relocation costs
-
Booking platform penalties
-
Compensation for guests
-
Administrative costs
-
Reputation damage
-
Loss of revenue
Frequent cancellations may lead to fewer bookings or de-listing of your home.
💡 Tip: Keep Your Calendar Updated
To avoid unwanted bookings, update your availability calendar regularly. We continue booking until the last minute, so this is especially important to prevent short-notice stays.
⚠️ Quality Assurance Check Failures
If your home does not meet advertised standards and a booking is canceled as a result, a cancellation fee will apply unless you can prove the issue was unavoidable.
Payment of Fees
Cancellation fees may be deducted from any funds on account. Otherwise, payment is due within 14 days via invoice.