How do we vet guests?
We know that preventing problem stays is a top priority for our hosts. That’s why we team up with a third-party provider to thoroughly vet guests before each stay.
Our Guest Vetting Process:
- ID Verification: We use biometric checks to confirm guest identity.
- Fraud Checks: We review the payment card to detect any fraudulent activity.
- Guest Reviews: We assess past reviews (both for Veeve and non-Veeve stays).
- Booking Details: Our team reviews each booking based on factors like group composition, length of stay, and timing.
- Occupation Agreement: The lead guest must accept the terms, including our 'no party' rule.
Additional Steps:
- Red Flags: Our team stays alert for any concerns during communication with guests.
- In-person Check-in: Our greeters always meet guests in person to ensure everything’s on track.
If we identify concerns, we’ll cancel the booking and inform you. Please note that we can't pay for cancelled bookings, so we aim to complete vetting well in advance.
💡 Did you know? At Veeve, we specialise in managing private homes, whether they’re primary or second homes. We understand the importance of guest vetting to protect your space and ensure a rewarding hosting experience.