Utility Bills 💡
✔ You are responsible for all utility bills during guest stays.
✔ If you have concerns about energy usage, we can pass instructions to guests, but we cannot guarantee they will be followed or charge guests for utilities.
✔ We encourage guests to be mindful of energy use, and our team ensures lights and heating are switched off at check-out (unless you request otherwise).
Repairs & Maintenance 🛠️
✔ If a repair is needed during a stay, we will arrange this to prevent further damage or guest complaints.
✔ We troubleshoot first to avoid unnecessary costs and callouts.
✔ Our in-house Property Management team handles repairs, or we can use your preferred contractor if you let us know in advance.
✔ If a contractor is needed, their fee will be re-charged to you unless we can confirm the issue was caused by a guest, in which case we will make a claim.
💡 Tip: Regular maintenance helps prevent unexpected repairs, guest claims, and call-out fees. Let us know if you’d like advice on preventative maintenance!